Graphen (founded by ex-IBM researchers) wanted to automate security operations in an industry that experienced workforce shortage, high-stakes stress and an ever pressing need to catch up with threats. But its pilot program experienced low adoption, satisfaction and had a hard time closing business needs.

As the founding designer, I led the discovery, research, roadmapping, execution and testing for the security console MVP that led to 10x mid-level operator's efficiency. It also provided an innovative human-validation approach for advanced users to verify AI prediction - previously a bottleneck, and landed the company's first enterprise customer ($2M contract).