Invoice Automation & Transformation
Invoice Automation & Transformation
Invoice Automation & Transformation
Strategy & Validation of a Payment Juggernaut's Digital Transformation
Strategy & Validation of a Payment Juggernaut's Digital Transformation
Data Viz
B2B
Strategy
0 to 1
{G}lobal {H}ealth e{X}change is the the Amex for enterprise hospitals, handling over $2B transactions each year. It partnered up with Method Inc. to embark on an ambitious, multi-year plan to transform its digital platform.
As the design lead, I led the discovery, definition, execution & validation of the next generation invoice-platform, for better efficiency & customer satisfaction, but also to define a clear roadmap, align cross-functional stakeholders and to enable a more ambitious enterprise sales strategy.
{G}lobal {H}ealth e{X}change is the the Amex for enterprise hospitals, handling over $2B transactions each year. It partnered up with Method Inc. to embark on an ambitious, multi-year plan to transform its digital platform.
As the design lead, I led the discovery, definition, execution & validation of the next generation invoice-platform, for better efficiency & customer satisfaction, but also to define a clear roadmap, align cross-functional stakeholders and to enable a more ambitious enterprise sales strategy.
{G}lobal {H}ealth e{X}change is the the Amex for enterprise hospitals, handling over $2B transactions each year. It partnered up with Method Inc. to embark on an ambitious, multi-year plan to transform its digital platform.
As the design lead, I led the discovery, definition, execution & validation of the next generation invoice-platform, for better efficiency & customer satisfaction, but also to define a clear roadmap, align cross-functional stakeholders and to enable a more ambitious enterprise sales strategy.
CASE PASS
GHX
VIP
role
LEAD PRODUCT DESIGNER
from
2021
duration
3 MONTH
overview
Invoice Automation Dashboard & Strategy
efficiency
80%
error rate
12%
trust sentiment
82%
location
Remote, US
0.67416`, 23.23451’
FEATURING ALL STARS CREW
DESIGNx1
ENGx3
PMx1
DSx3
CASE PASS
GHX
VIP
role
LEAD PRODUCT DESIGNER
from
2021
duration
3 MONTH
overview
Invoice Automation Dashboard & Strategy
efficiency
80%
error rate
12%
trust sentiment
82%
location
Remote, US
0.67416`, 23.23451’
FEATURING ALL STARS CREW
DESIGNx1
ENGx3
PMx1
DSx3
CASE PASS
GHX
VIP
role
LEAD PRODUCT DESIGNER
from
2021
duration
3 MONTH
overview
Invoice Automation Dashboard & Strategy
efficiency
80%
error rate
12%
trust sentiment
82%
location
Remote, US
0.67416`, 23.23451’
FEATURING ALL STARS CREW
DESIGNx1
ENGx3
PMx1
DSx3
CASE PASS
GHX
VIP
role
LEAD PRODUCT DESIGNER
from
2021
duration
3 MONTH
overview
Invoice Automation Dashboard & Strategy
efficiency
80%
error rate
12%
trust sentiment
82%
location
Remote, US
0.67416`, 23.23451’
FEATURING ALL STARS CREW
DESIGNx1
ENGx3
PMx1
DSx3
Case Study Bites
Designed for Clarity
New Invoice portal provided an updated dashboard that reduced clutter and tailored to AP specialist's priorities - not only work faster, but smarter.
New Invoice portal provided an updated dashboard that reduced clutter and tailored to AP specialist's priorities - not only work faster, but smarter.
New Invoice portal provided an updated dashboard that reduced clutter and tailored to AP specialist's priorities - not only work faster, but smarter.
Design for Trust & Validation
Adding AI is easy, passing the field test is hard. OCR is unreliable even for frontier LLM models. But when you anticipate the unreliability and optimize for validation and human-in-the-loop, we can best leverage what technology can offer without surprises or false-promises.
Adding AI is easy, passing the field test is hard. OCR is unreliable even for frontier LLM models. But when you anticipate the unreliability and optimize for validation and human-in-the-loop, we can best leverage what technology can offer without surprises or false-promises.
Adding AI is easy, passing the field test is hard. OCR is unreliable even for frontier LLM models. But when you anticipate the unreliability and optimize for validation and human-in-the-loop, we can best leverage what technology can offer without surprises or false-promises.
Workshop & Roadmap
How do you align a vision across sales, customer success, engineering and c-suit leaders? Turns out, a communication cadence beats any stories - repetition keeps people informed & engaged and built trust as my team demonstrated progress, validation and most importantly, a will to listen.
How do you align a vision across sales, customer success, engineering and c-suit leaders? Turns out, a communication cadence beats any stories - repetition keeps people informed & engaged and built trust as my team demonstrated progress, validation and most importantly, a will to listen.
How do you align a vision across sales, customer success, engineering and c-suit leaders? Turns out, a communication cadence beats any stories - repetition keeps people informed & engaged and built trust as my team demonstrated progress, validation and most importantly, a will to listen.
The final deliverable is a multi-year roadmap. It is not perfect, but it is a start so the team can learn, iterate and caliberate towards the true north star.
The final deliverable is a multi-year roadmap. It is not perfect, but it is a start so the team can learn, iterate and caliberate towards the true north star.
The final deliverable is a multi-year roadmap. It is not perfect, but it is a start so the team can learn, iterate and caliberate towards the true north star.
AI Design Principles
Design for a Faulty System
AI has always been unreliable and requires human validating. By anticipating (or accepting) this reality, we can optimize the human validation process, for better efficiency, consistency and satisfaction - often with lower technical cost!
Design for a Faulty System
AI has always been unreliable and requires human validating. By anticipating (or accepting) this reality, we can optimize the human validation process, for better efficiency, consistency and satisfaction - often with lower technical cost!
Design for a Faulty System
AI has always been unreliable and requires human validating. By anticipating (or accepting) this reality, we can optimize the human validation process, for better efficiency, consistency and satisfaction - often with lower technical cost!
Design for a Faulty System
AI has always been unreliable and requires human validating. By anticipating (or accepting) this reality, we can optimize the human validation process, for better efficiency, consistency and satisfaction - often with lower technical cost!
Transparency leads to Trust
We can build trust by proactively expose AI reasons, confidence and understanding - and prolong engagement and efficiency without upgrading a model.
Transparency leads to Trust
We can build trust by proactively expose AI reasons, confidence and understanding - and prolong engagement and efficiency without upgrading a model.
Transparency leads to Trust
We can build trust by proactively expose AI reasons, confidence and understanding - and prolong engagement and efficiency without upgrading a model.
Transparency leads to Trust
We can build trust by proactively expose AI reasons, confidence and understanding - and prolong engagement and efficiency without upgrading a model.
Tailor AI Feedback for Human Inputs
Anticipate what user needs based on AI feedback, and provide actions or shortcuts instead of default to a chat conversation (or worse, ask user to prompt!).
Tailor AI Feedback for Human Inputs
Anticipate what user needs based on AI feedback, and provide actions or shortcuts instead of default to a chat conversation (or worse, ask user to prompt!).
Tailor AI Feedback for Human Inputs
Anticipate what user needs based on AI feedback, and provide actions or shortcuts instead of default to a chat conversation (or worse, ask user to prompt!).
Tailor AI Feedback for Human Inputs
Anticipate what user needs based on AI feedback, and provide actions or shortcuts instead of default to a chat conversation (or worse, ask user to prompt!).
From Automation to Tools
Framer is an end to end tool that lets everyone design and ship web sites. You don’t need a frontend team or web programming course. Just basic canvas skills.
From Automation to Tools
Framer is an end to end tool that lets everyone design and ship web sites. You don’t need a frontend team or web programming course. Just basic canvas skills.
From Automation to Tools
Framer is an end to end tool that lets everyone design and ship web sites. You don’t need a frontend team or web programming course. Just basic canvas skills.
From Automation to Tools
Framer is an end to end tool that lets everyone design and ship web sites. You don’t need a frontend team or web programming course. Just basic canvas skills.
Embrace Human Intelligence
Framer is a web builder for creative pros. Be sure to check out framer.com to learn more.
Embrace Human Intelligence
Framer is a web builder for creative pros. Be sure to check out framer.com to learn more.
Embrace Human Intelligence
Framer is a web builder for creative pros. Be sure to check out framer.com to learn more.
Embrace Human Intelligence
Framer is a web builder for creative pros. Be sure to check out framer.com to learn more.
Bias towards Test
Framer is the fastest tool to build sites with, because you can ship your design immediately, instead of having to rebuild your design in code or a second tool.
Bias towards Test
Framer is the fastest tool to build sites with, because you can ship your design immediately, instead of having to rebuild your design in code or a second tool.
Bias towards Test
Framer is the fastest tool to build sites with, because you can ship your design immediately, instead of having to rebuild your design in code or a second tool.
Bias towards Test
Framer is the fastest tool to build sites with, because you can ship your design immediately, instead of having to rebuild your design in code or a second tool.
Tailor UI for Human Inputs
Framer is an end to end tool that lets everyone design and ship web sites. You don’t need a frontend team or web programming course. Just basic canvas skills.
Tailor UI for Human Inputs
Framer is an end to end tool that lets everyone design and ship web sites. You don’t need a frontend team or web programming course. Just basic canvas skills.
Tailor UI for Human Inputs
Framer is an end to end tool that lets everyone design and ship web sites. You don’t need a frontend team or web programming course. Just basic canvas skills.
Tailor UI for Human Inputs
Framer is an end to end tool that lets everyone design and ship web sites. You don’t need a frontend team or web programming course. Just basic canvas skills.
Pick the Right Evaluation
Framer is an end to end tool that lets everyone design and ship web sites. You don’t need a frontend team or web programming course. Just basic canvas skills.
Pick the Right Evaluation
Framer is an end to end tool that lets everyone design and ship web sites. You don’t need a frontend team or web programming course. Just basic canvas skills.
Pick the Right Evaluation
Framer is an end to end tool that lets everyone design and ship web sites. You don’t need a frontend team or web programming course. Just basic canvas skills.
Pick the Right Evaluation
Framer is an end to end tool that lets everyone design and ship web sites. You don’t need a frontend team or web programming course. Just basic canvas skills.
